Kowal and others say that Disney has refused to take a proactive approach to identifying the creative artists who are owed money and paying what it owes. The company has ignored pleas by the task force and individual agents to post a portal on its website and a FAQ page to inform writers how to file claims and to whom their claims should be addressed.
The company has also refused to accept names and contact information from the SFWA for writers and artists who have reached out to the organization. “Disney gets away with this by using the exhaustion tactic,” Kowal told me. “They wear people down.”
The tactic works, she says: “Some authors have just given up because Disney puts up roadblocks and makes people jump through hurdles.”