When you see a troll or abuser online, what do you do about it? Do you egg on or ignore the miscreant? Do you shame the fool? Do you support the troll’s victims? Or do you laugh at them? You—yes, you and I—are creating the norms of our new society. What are those norms? What is our new society?
...we need media systems that are better at helping us see trolls in context, as attention-seeking outliers, which means we need to do a better job of understanding the reality of a world in which the vast majority of Muslims do not see themselves in conflict with Christianity, modernity or the United States. It’s hard for us to see that reality because contemporary media systems are tuned to warn us of the unusual, not to help us understand the everyday.
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To hear people talk about trolls in April 2013 is so different than people talked about it even in 2011...You now encounter the word all day long.”
Whitney Phillips, NYU lecturer in media studies