idk when we decided that explaining yourself shouldn't be part of an apology but like. if someone was a dick to me and apologizes but I still don't understand why they did it I'm not gonna feel any better
"Sorry for hurting your feelings earlier. I was trying to say x, but I guess it came across wrong. I don't think you're stupid."
or
"Sorry I snapped at you. I didn't get enough sleep last night so my patience is a little low today."
is a better apology than
"I want you to know that I am sorry that my actions offended you. I take full accountability for my actions and I am listening and learning. I hear you."
People have started to equate explanation with excuse when they are NOT the same. You aren't excusing your actions if you explain them. "Hi I'm sorry I was so snappy earlier, I didn't get enough sleep last night but that's not on you and I'm going to be a little more careful with my tone" is very different from "You can't be mad at me because there was a good reason I was rude"