For context, I’m not just whining that people are meaner than usual (even though they are--BE NICE TO THE CUSTOMER SERVICE REPS, WE’RE AT LEAST AS SCREWED AS YOU ARE), or that it’s been kinda busy.
I’m talking on a day when we expected and staffed for about 500 calls (not taking into account emails or chats), we got 824. Eight hundred and twenty-four. If all of those calls were about three minutes long, that’s 41 hours and change of calls in a one-day span. And a lot of ‘em are mean as fuck because some people went cabin fevery in a real damn hurry. This has been the case for about a week now, as I look back over the numbers.
I had somebody threaten to sue because they didn’t get a refund on a two-week-old order from a chinese restaurant because a pint of steamed rice was allegedly missing. I’ve been called incompetent, heartless, and any number of other things, and while ordinarily, I can let these things slide, I simply haven’t had the time, because they’ve been happening rapid-fire since this whole COVID mess started. There is almost no relaxation to be found.
We are tired. I am tired.
Be nice to the people who are still working. We’re all human too and man, we’re tired.