To the customers...

...who take a second to wish me a merry Christmas, happy Hanukkah, happy holidays, or any other sort of wintertime celebration pleasantry: Thank you.

...who are patient and civil (at least), even though their day has sucked because they know mine has sucked too, because all I do is talk to people who’ve been having a sucky day: Thank you.

...who actually say “thank you for your help” to us and mean it: Thank you.

...who make the effort to fill out a feedback survey just to tell our bosses that we’re awesome and we made your entire experience better: Thank you.

...who happily say things like “you just restored my faith in your company” without hesitation: Thank you.

Sincerely, A customer service rep who works on holidays and weekends