So if one of your residents comes to you accusing their roommate of stealing their wallet, what would you do?
Get the full story from the accuser first. See why they think this and all. It might be reasonable, it might not be. College students are ridiculously stressed (rightfully so) especially right now. Coronavirus has us all way messed up on top of regular classes and responsibilities. This will help you figure out if this is a viable claim or just someone who’s all over the place and taking it out on someone else.
Get the resident that’s accusing to make sure it’s not anywhere they could have misplaced it. The bottom of their backpack, their laundry hamper, their underwear drawer, who knows.
Then, I’d suggest talking to the roommate (you or the resident, if you think the resident can handle that) and being like “Hey, so and so can’t seem to find their wallet. Have you seen it? Do you know where it is? This is really important to that person since money can be really tight in college.” before going straight for the accusations of theft. That will not only really fuck up the room dynamic but also create a shit ton of stress for everyone involved. Easier to avoid unneeded conflict is possible.
If you are dealing with what might be an actual theft, you probably need to talk to your area coordinator/senior RA/supervisor on how to move forward. That could get hella sticky if they aren’t willing to return it or if someone else stole it.
I’d try to make sure it’s not misplaced though if possible. (I lost my wallet for like a week and a half earlier this semester and it’s the fucking worst)