“Please, ma’am.” Lara is using her very best patient civil servant voice. “I realise this is frustrating for you, but I cannot issue a birth certificate for that child!” This is shaping up to be a very confusing Monday morning. It’s not like working for the civil registry is particularly thrilling, but it’s usually quite pleasant at least.
“I don’t see why not!” the mother on the other end of the counter sulks. “He is my son, isn’t he? So I should be able to register him!”
Lara takes another desperate look at the child in question. Child, not baby, because he is standing on his own two feet and looks to be about ten years old. Even if he’s a bit short for his age.
“What’s wrong, Mama?” he asks, a typical child’s frown forming on his forehead, and Lara blinks. The child’s light brown skin has an odd pattern to it, almost like the grain of polished w—
“Nothing, honey,” the mother replies hastily. “This nice lady is just trying to explain something to me.”
Lara feels her cheeks burn. “Ma’am,” she says, bringing her voice all the way own. “You’re supposed to register children within three days of their birth!”
The mother bristles like an angry hen. “He woke up the day before yesterday! It’s not his fault he wasn’t born.”
Lara stares at her, any sort of reply stuck in her throat. She can’t have heard that right.
She is just about to lose it – in front of a client no less – when one of her colleagues emerges from the copy room. “Is something the matter?” he asks concernedly. “Can I help?”
“All I want,” the woman huffs. “Is to register my child.”
Lara is about to apologise to Collin for dragging him into this, but as soon as he glances down over the counter and sees the little boy, he hastily stands up straight again.
“Ah, yes, I see,” he nods nervously. “No problem at all, ma’am. I’ll just— Asha?”
“Yes?” a voice answers from one of the offices in the back and Asha appears a moment later.
“A special registry for you,” Collin says, a tad sheepishly.
As soon as Asha sees the child, her eyebrows raise so high in delighted surprise that they nearly disappear under the edge of her hijab. “Hello,” she smiles. “How lovely to meet you. What’s your name?”
“Willow,” the boy replies cautiously.
“That’s a great name,” she answers decidedly and promptly turns her smile on the mother, who already looks considerably happier. “If you’ll follow me to the other desk, we’ll have Willow signed in in no time.”
Lara watches them go in silent bewilderment.
“I know,” Collin hums beside her. “It’s always the wooden puppets that come to life, never understood why.”
“…puppets?” Lara gulps. The boy’s hair had looked rather like spun wool…
“Mm,” he nods. “But Asha handles all the special registrations, so you needn’t worry about it. Just smile, nod, and go fetch Asha. That’s what I do.”
Her head is beginning to spin, but Lara nods all the same. “Right. All special cases are for Asha.”
“Exactly,” he smiles encouragingly. “Just remember, when it comes to birth certificates: living puppets, faerie changelings, babies from peaches, logs come to life, that’s all Asha. Oh, and with the marriages we do come across the odd brought to life statue, and they obviously didn’t have a birth certificate to begin with, so she handles those as well.”
Well that’s just too much to process at once, so Lara settles for a dutiful sound of agreement instead of a proper reply. She watches with growing admiration how Asha chats happily with the mother and child from behind her counter. A few minutes later the two of them walk off, smiling proudly, and with the new papers tucked safely into the woman’s bag.
“There we are,” Asha chimes. “No harm done. And another proud single parent.”
“Thank you,” Lara says, the apology clear in her voice, she really wishes she could have handled this a bit more gracefully.
“No problem,” Asha replies warmly. “It’s your first month, don’t beat yourself up about it.”
Lara makes a grateful sound and Asha gives her an encouraging smile.
“I give presentations at the head office, if you’re interested,” she says cheerfully. “Bureaucracy, the Supernatural and You. You should come along some time! Because I’m telling you, with the number of young people stomping off into the woods for some escapism nowadays, there’s going to be a big influx of special cases. Mark my words.”