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Anyroads

@anyroads / anyroads.tumblr.com

I'm currently disabled due to long covid and can use the extra income so if you enjoy my content, please consider supporting me, or our cat who likes treats! https://ko-fi.com/anyroads
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How to actually support small businesses on Etsy

With Christmas approaching and people starting to look for gifts, I thought it might be useful to let people know how to best support Etsy sellers, since we get a lot of sales this time of year! Etsy has a lot of policies that affect sellers which they don't really disclose to customers, and often there's a communication gap that can be damaging to sellers without customers intending them to. Hopefully this post helps more people avoid this kind of thing.

A while ago Etsy implemented the Star Seller program. When you go to an Etsy store, you can see badges at the top of the page, denoting if the seller has done well in three main categories:

  • Speedy replies
  • On time dispatch with tracking
  • Good reviews

If you clear the bar for all three as a seller, you're a Star Seller. This is an important badge for sellers, which I'll get to in a bit. Etsy evaluates your stats monthly, and bases them on three months' worth of data:

Each has specific determining factors, which also advantage large operations like dropshippers over small businesses, but we'll get to that too:

As you can see, the criteria is really demanding. You have to respond to 95% of first messages (ie. the first time someone contacts you) within 24 hours or you lose your Star Seller status. This can be really damaging to a small store.

You also have to dispatch 95% of orders on time, ie. within the set timeline you've chosen for an item listed, and you have to give tracking info. This, by the way, is frustrating and disingenuous; I ship my product in envelopes because they're small and thin, but the mail service in my country doesn't offer tracking for envelopes. I'm not going to spend up to 3x as much on shipping just to have a tracking number (shipping would cost half the price of my product if I did), but if I don't include tracking info I don't get a Star Seller badge even if I ship all my orders on time. I get around this by writing "unavailable" in the field where tracking info goes, but this still poses a transparency issue to customers and rightly so. I end up compensating by issuing a lot of replacements for delayed orders, which I can recoup costs of through my mail service which is a lot of extra work and time.

You also must have an average of 4.8 star reviews or higher. There are no adjustments made for small stores, and this is a big one where dropshippers have an advantage.

As you can see in my stats here, I had 11 reviews in 3 months. That means if just one person gives me a 4 or 3 star review, I lose my Star Seller status for 3 months unless I get a ton more reviews quickly. A dropshipper who makes hundreds of sales a week won't be affected by one middling review. And you'd be surprised how often people who leave 3 or 4 star reviews actually meant to leave better ones but clicked the wrong button without noticing, or just don't understand how the system works.

Because Etsy doesn't explain this to customers. So people will leave a damaging review in perfectly good faith. The number of times I've gotten an "excellent product, would buy again!" review with 3 stars is astounding. I always message customers to ask what I could do better and explain the system, and the response is almost always that there was nothing wrong, they just usually don't give anything higher than 3 out of 5 stars unless the product radically improved their lives or was transformative (and to their credit, most customers change their reviews after this exchange but again, it takes time and effort).

3 stars is average, and what customers rate is their experience receiving and using a product. What Etsy uses these ratings to gauge, however, is whether a customer was satisfied dispatch timelines, craftsmanship, and if a product met the expectations set in the listing.

As an added bonus, Etsy hoses money off sellers by offering to advertise for them. The way this works is that if a seller opts in, Etsy will advertise their store in relevant searches on search engines like Google, and in exchange they take a percentage from any sales made from clicks on these links. And then some. Because if a customer clicked an advertising link once, then Etsy will keep taking that cut from any further purchases from that IP address. So if you click a Google link to an Etsy store and then purchase from that store, and then bookmark that store and go back six months later to get another item, Etsy will keep taking their advertising cut with each purchase you make.

Depending on whether or not you opt in to advertising, Etsy can take up to 30% of your earnings in fees alone. That means if I sell, say, bookmarks for $10, I only get to keep $7. Hopefully that covers my operating costs, but if I charge more for an item that takes me a lot of time and work to make, I have to factor in that Etsy offers free shipping on orders over $35 whether or not sellers agree to give it. So if I sell a product that costs $35, not only do I only get to keep $24.50 of what I was paid after Etsy takes fees, I also have to cover the cost of shipping. And if I'm selling a product for that much, it's likely shipping will cost $5-10, so now my profit is down to $15-20 for an item I sold for $35.

Why is the Star Seller status so important? Because it's the main way the average Etsy store gets onto the algorithm and has visibility, and without visibility you don't have sales. Drop shippers can afford to purchase advertising space, so they'll always show up in searches. They can also afford to have a variety of products, high-end professional photos of their products, and because they have a lot of sales, the occasional bad review or delayed shipment won't cause a blip on their rating system. In comparison, the average Etsy store who makes, let's say, 50 sales a month (and that's a small store that's doing well), is going to feel the impact of a handful of 4 star reviews and one day of delayed orders/message replies due to a family emergency. If you contact Etsy customer service to explain your legitimate reason for having a delay, they're unable to intervene. They can't give you back your Star Seller status, which means you're dropped from the algorithm for the three months it takes for those delays to stop counting towards your averages, and you then have to work your way back up into the algorithm once that time passes, which is even harder to do. (And while you can put up an auto-reply, there's a time limit on how long it'll be up, which is usually 24-48 hours. Which may not work if you have a personal emergency that the average small business would understand and give you time off for in ways Etsy refuses to accommodate.)

So what can you do to support Etsy sellers?

- Give good reviews. If you have problems with a product, message the seller and give them the opportunity to fix the problem or send a replacement/refund. Unless you feel the need to leave a scathing 1 star review, don't leave one unless it's a 5 star. Etsy counts anything under 5 stars the same as it does one star. (This goes for Amazon, Uber, Deliveroo, etc. too. Review kindly.)

- Message sellers during the week. It's harder to get to messages during the weekend, and not everyone remembers to put on their auto-reply.

- Don't click advertising links. If someone promos their Etsy store on their own social media account, it's fine. So if you click a link from an instagram profile or a tumblr post, that's fine. But if you see a link on Google or in a dedicated advertising space, even if it's a sponsored spot on Etsy, don't click on it. Instead, search the shop name on Etsy and go to it through that search. This way the seller won't lose more fees to Etsy.

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tloaak

much better footage of the haka that shut down parliament today

@endless-demon thank you so much for asking! it's a little complicated but I think simplification does a disservice to the issue and is exactly what people like David Seymour rely on to spread lies about historical context and current consequences. I'm putting this in a reblog because it's long, and I'm putting it on this post because I'd rather this video be the one to get seen. as always I'm pakeha and also not an expert, so I'm very open to corrections on details but im confident of the broad strokes.

so when the English first arrived to build settlements in aotearoa, they formed a treaty with Māori (te Tiriti o Waitangi), the people already living there, that the English can govern their own settlements, as long as they allowed for continued māori sovereignty (tino rangatiratanga). there exist two versions of the text, English and te reo Māori, which do not perfectly match. after this, the English settlers began acquiring massive swathes of land by legally questionable means, and asserting absolute sovereignty over these areas. these culminated in the land wars, which then lead to massive land confiscation as a form of both political punishment and colonization. the end result is that now the crown own nearly all land in aotearoa and claim absolute sovereignty over it.

now, the Māori text does not claim sovereignty over the property that the crown recognizes Māori own. the text promises, among other things, self determination for Māori, which is essentially impossible under a westminster system of government because they are currently a demographic minority. it's only very recent in our history that the crown has acknowledged the legitimacy of the te reo Māori text, and even more recently that we began to actually implement any of its principles. one of the biggest ways the treaty is used in modern day is to guarantee Māori have an opportunity at the table for major national decisions (particular those of environmental significance), and to defer organizational power for Māori issues to Māori communities.

the treaty principles bill seeks to water down these promises by allowing these rights to all new zealanders, "democratising" the treaty and removing those guarantees that have been so hard fought for by Māori. but, more importantly, it seeks to seed division and racism within this country to gather more support for the ACT party who are sponsoring this bill.

this bill was part of the coalition agreement by our current 3 party right wing government. the national party agreed to sponsor this bill to first reading (allowing public submission on the bill) but no further. I personally believe, along with many others, that when the time comes to vote for the second reading the act party will threaten to pull out of the coalition if the bill is not passed again, and our prime minister will not have the strength of character to stand up to his deputy. regardless, the relationship between the crown and Māori has already been damaged, both by the simple introduction of the bill as well as all the changes our current government has implemented.

as Paul Goldsmith, Minister for Treaty Negotiations outlined in his speech during the bill, the National party believe that te Tiriti must be killed, not in a single action, but by a thousand cuts, like the removal of references to the treaty from our legislation and curriculums, and the disestablishment of agencies like the Māori Health Authority, cuts to Māori advisors to govt departments, removing māori seats from local government, etc.

there's so much more to this issue, like the centuries of abuse and mistreatment of Māori by the crown authorities, how this abuse is ongoing to Māori children and adults today in state care, how iwi voices are our last line of defence against environmental and ecological damage by industry, the unilateral natural of the treaty reparation settlement process... but this is why this protest was staged in parliament today.

(in fact, there is a much larger protest taking place nationwide, scheduled to arrive the day the bill was supposed to be introduced. the bill was in fact introduced a week earlier, in a move many suspect was done to prevent exactly this kind of protest.)

as far as I'm concerned though? I think te pāti Māori achieved exactly what they wanted by this protest. they forced the government to drop the mask of civility, and force the protestors out of the building. and they showed their supporters that their protests are working - they felt threatened enough by this that they lashed out, felt a need to retaliate by suspending hana-rawhiti maipi-clarke from the house for 24 hours. the coalition are getting nervous

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adiradirim

"Ethiopian Jewish woman wearing chai necklace" (1985) & "Ethiopian Jewish girl with star of David necklace and crown," photos courtesy of the AAEJ Archives

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Shoutout to the two coworkers today who casually announced that they were voting for Trump, then asked me who I was voting for. I told them "I did early voting, and I voted for the candidate who isn't going to make it harder for me to exist as a trans person" and both of these women had to awkwardly try and assure me that it wasn't personal, and it's not like they hated Harris or anything, they actually do like some things about her, and they definitely don't hate me, of course not, it's just that, you know, well, it's like, well, you know, it's just, like, and no matter how many times they tried to pass the shovel off to me, I just let them hold onto it

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potsiefaerie

What. (and I mean this from the bottom of my enraged heart) the FUCK

Sadly, a lot of my co-workers are under-informed Trump supporters.

You know the kind, they just have a very surface level understanding of him as a candidate or person. They don't really care about the actual concepts of policies he's suggesting or the overt racism/sexism/everythingism he flaunts. They've just decided there's something they like about him that makes him worthy of their vote and they choose to ignore anything they don't like.

Not indoctrinated, just poorly informed. Not brainwashed, just kind of uncaring. Not part of the cult, just following it from the sidelines.

A conversation I had with one of these women today:

"Jonah, do you know how a tariff works?"

"In, like, very broad, general terms, yes. Why? Do you need it explained?"

"I was reading something yesterday about it, and I'm not sure if it was right. The article was saying we pay it?"

"Yes, that's how a tariff works. It's a tax on imported goods."

"Okay, but that's a good thing, right?"

"If you're trying to discourage foreign trade, yeah. Or pull in more money for the government."

"But how do we pay for it?"

"Uh. We don't pay for it directly. The company that imports pays the tariff, and then they usually raise the prices on their own shit to make up for the loss."

"But that's going to make shit more expensive. Tariffs are supposed to make shit cheaper."

"They're not. They're supposed to make imported shit more expensive. They're supposed to discourage imports."

"I don't understand this. This was gonna help the economy."

"Well, it might help some parts of the economy, but I don't think you're involved in any of them, so you may not see any of the benefits of the tariffs."

"Okay so. I thought China was supposed to pay them."

"Remember during his first term, when there was all that talk about a big, beautiful wall that Mexico was gonna--"

"Okay, look--"

"No no, hear me out. Remember how there was going to be a big beautiful wall that Mexico was going to pay for? China is going to pay the tariffs in the same way that Mexico paid for the border wall."

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prokopetz

While the Onion buying InfoWars is indeed extremely funny, very few of the posts I've seen commenting on the sale have mentioned that the families of the Sandy Hook victims apparently agreed to voluntarily reduce their lawsuit payout as part of a deal to ensure that the Onion would acquire InfoWars wholesale, rather than having the company broken up and auctioned off piecemeal, as the latter course could potentially have allowed some of those pieces to end up back in the hands of Alex Jones' cronies.

Like, yes, it is in fact very funny that InfoWars is now a wholly owned subsidiary of Clickhole, but the real props go out to the Sandy Hook families who saw the opportunity and willingly gave up the additional millions of dollars that could have been realised by stripping InfoWars for parts in order to make that happen.

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embervoices

(There is a lot more. Rather than give you all the images, I've copied the full text below.)

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snailchimera
  1. This is actually the most hopeful thing I've read since the election. It's hard to believe we'll all be okay just because we're full of spite or we're on the right side of history. It's easy to believe Trump and his administration is a pile of venomous bucket crabs in clownshoes.
  2. Take that part about grifters and amateur analysts on the left seriously. Scam artists take advantage of panic and desperation, and a lot of us are feeling panicked and desperate. Also, when people are panicked and desperate, their critical thinking skills suck and they don't necessarily come to logical conclusions even when doing their best. God knows I've fallen for scams and dramatic worst case scenarios. The most important thing is to check your sources and be suspicious of dramatic appeals to emotion (though dramatic appeals to emotion don't mean something is false, either).
  3. Isolation fries your brain. I know there are lots of ways to wind up trapped in an isolating situation, but reach out to other people- preferably multiple groups of other people- any way you can. Volunteering is a good way to do this.
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Saw a tiktok of a boy in Gaza eating Nesquick and someone in the comments was like “that’s a bad brand but you have limited options so it’s okay” HELLO?

Do people ,,,,, think

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smegorl

People forget they can just not speak.

Ah yes, that kid totally needed the permission of some rando a world away on whether it is moral for him to have Nesquick during a fucking crisis.

I hope he was able to enjoy it and that it brought some joy to him.

here is the boy's video by the way.

and the comment for details sake

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anyroads

Ok but even considering the moralistic, condescending nonsense that is this comment from instagram user she_who_lives_, it shows a complete lack of critical thinking and basic understanding of life in a war zone. My dude, Gazans surviving however they can is not going to impact the global sales and profit margins of Nestle. The point of boycotting companies isn't to posture your personal morality to others, it's to impact profits and use the collective bargaining power of the consumer to alter corporate or political policies.

And when you're THIS focused on projecting your personal morals to the world, all it tells me is that

1. you're more worried about how you're perceived, than you are happy for a literal child who's suffered through an unjust, inhumane war who gets to have a treat for once. A treat. One. He got ONE fucking treat and you're worried that people are going to judge you for your personal opinions on Nestle? Then don't comment. It's not a requirement. Your silence is not only permitted, sometimes it's preferable.

2. You're so convinced that everyone is interested in you and paying attention to you that you can't help but make this kid's instagram - which documents how hard life is in Gaza right now, like literally his other recent video talks about how he had to stand in line for 2 hours to buy olive oil just to make breakfast and literally couldn't even find falafel IN GAZA - about yourself.

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kyitsya

saw the video of the ukrainian soldier who asked the bus headed to the battlefront to stop for a moment so that he could hug his family one more time and now i wanna sob.

don’t forget about ukraine. do not forget what ukrainians are going through to keep their families safe.

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lesbinewren

we need to make using chatgpt embarrassing bc sorry it really is. what do you mean you can’t write an email

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